Question 1

What is Med Aura?

Accepted Answer

Med Aura is an aesthetic-care platform that connects patients with licensed doctors and centers and keeps consultation, planning, booking, and aftercare in one place.

Question 2

How do I know a doctor is licensed?

Accepted Answer

A doctor appears in public search only after credential review and verification of a valid, unexpired license. Profiles are removed from public results when that license is no longer valid.

Question 3

Are my medical files and photos private?

Accepted Answer

Yes. Files are private and shared through temporary links. A doctor can access a case only after you grant permission, and access can be withdrawn and is recorded.

Question 4

How does a consultation work?

Accepted Answer

Choose a doctor and an available time, create your case, upload the requested files, grant access, and complete payment. The confirmed appointment then appears for both you and the doctor.

Question 5

When is a procedure finally confirmed?

Accepted Answer

A procedure is confirmed only after consultation and medical approval, your acceptance of the plan and quote, the required payment, and final confirmation from the center.

Question 6

How are payments handled?

Accepted Answer

Payments use a secure payment provider. Med Aura does not store card details, and payment is marked complete only after provider verification.

Question 7

Can I receive a consultation refund?

Accepted Answer

Refund eligibility follows the published refund policy and the provider terms that apply to your booking. Review the refund policy for the current details.

Question 8

How can a doctor or center join?

Accepted Answer

Create an account and submit a provider application with the required license documents. The profile can be published after the review is approved.

Answers to common questions

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